Handling of personal data


Dear clients,

With this document we would like to summarize for you the basic principles of handling your personal data in connection with the business of the web portal game-balance.com We state that all data collected, processed and stored relate exclusively to the subject of our business, ie especially in connection with the sale of computer games and programs, money-charged vouchers for online games and applications (electronic money) or other digital content. We make sure that you are sufficiently informed about the ongoing processing of your personal data in all circumstances. The provision of your personal data is voluntary on your part, however, for some legal proceedings it is necessary to provide them.

1. Definition of basic terms


Client: Client means a person who has concluded or intends to enter into a purchase or other relevant contract with us. Client also means a person who (within the scope of his interest in concluding the relevant contract) has explicitly given us consent to the processing of personal data for marketing purposes (such as sending business messages), and has done so especially when browsing the website game-balance.com
Personal data: In accordance with the provisions of Section 4, Paragraph a) of Act No. 101/2000 Coll., On Data Protection and on Amendments to Certain Acts, “personal data is any information concerning a designated or identifiable data subject. A data subject shall be considered to be identified or identifiable if the data subject can be identified, directly or indirectly, in particular by number, code or one or more elements specific to his or her physical, physiological, mental, economic, cultural or social identity. In practice, these are mainly: name and surname, residential address, telephone number, email address and all other non-public information you entered.
Client portfolio: The client portfolio allows clients to access sites that relate to the purchased game coupon, applications and games after entering their username and password. Through this site, clients can easily communicate with the sales team and other employees of the company, monitor the progress of payments, view concluded contracts and amendments, evaluate their satisfaction with the company´s services and be informed about other news related to the games.

2. Handling of your personal data


2.1. We proceed in full compliance with Act No. 101/2000 Coll., On Data Protection and on Amendments to Certain Acts (hereinafter also referred to as the “Personal Data Protection Act”), which also implements Directive 95/46 / EC of the European Parliament and of the Council of 24 October 1995 on the protection of individuals with regard to the processing of personal data and on the free movement of such data. In accordance with the terminology of this law, we are the so-called administrator. Of course, we also comply with the entire legal order of the Czech Republic.
2.2. Compliance with the legal obligations of the Operator arising from Act No. 256/2008 Coll., On certain measures against money laundering and terrorist financing, as amended, and related legislation.

3. Purpose, scope, time and method of data processing


3.1. The purpose of processing your data is always related to the subject of our activity. The purpose therefore always concerns either the already concluded purchase or other relevant contract between the Clients, as buyers and us as sellers, or negotiations leading to such a conclusion. The processing of data for this purpose does not require the express consent of the client. The processing of this data is necessary for the fulfillment of mutual contractual relations.
3.2. Last but not least, the implicit purpose of data processing is also to improve our services and respond to your requests and requirements in a timely manner.
3.3. The purpose of processing client´s personal data on the basis of their voluntary consent for the following purposes:
1) Creating and managing a client database
2) Registration and maintenance of a user account on the electronic portal
3) Contacting the client to monitor satisfaction
4) Sending business messages
The purpose of processing this data is primarily the opportunity to inform you as much as possible about matters that really interest you.
3.4. In cases where the Personal Data Protection Act categorically requires consent for the processing of personal data, we always explicitly require this, ie Clients are notified of this fact in advance and have the opportunity to decide whether or not to give their consent voluntarily.
3.5. For the purposes of concluding a contract with the client, we process all data that the client has communicated or will communicate in connection with the concluded / concluded contract, and which relate to the subject of performance of the contract. These are in particular: name and surname of the client, address of permanent or other residence, telephone number, email address, or registered office of a natural person, his business name, identification number and necessary identification marks. For the purposes of sending business messages and contacting the client for the purpose of monitoring satisfaction, only the most necessary data are processed, especially name and surname, residential address, email address and telephone number.
3.6. We generally store the collected and processed personal data for the period of validity and effectiveness of the concluded contract and then for the necessary period from the termination of the concluded contract, ie after fulfillment of all contractual obligations by both parties or other termination of the contractual relationship.
3.7. Other personal data collected, ie data not related to the concluded contract, in particular data collected for the purposes described in paragraph 3.2. they are kept only for as long as they serve and the purpose of their assembly is fulfilled. The client is entitled to revoke the consent to the processing of personal data at any time, by telephone, email or written communication.
3.8. Clients personal information is collected primarily from the clients themselves, as part of the game-balance.com website. or in connection with registration on the electronic portal. We process clients personal data in an automated manner using appropriate technical and organizational measures to ensure the protection of personal data.
3.9. Only our selected employees who need this access to perform their job tasks have access to the personal data collected and stored. These employees have a contractual obligation to maintain the confidentiality of information obtained in connection with the processing of personal data.
3.10. The processing of client´s personal data may also take place with the possible use of support and information systems of third parties under the conditions stipulated by the Personal Data Protection Act and the legal system in general, and this occurs especially in the area of marketing and information support. Relationships with third parties thus established are always contractually treated in such a way that the principles of handling personal data are not violated. In addition, we carefully select our business partners.

4. Rights and obligations


4.1a. The Client has the right to request information concerning the processing of his personal data at any time, in the same way as he can revoke his consent to their processing (see paragraph 4.1b.) The requested information will be provided to the Client without undue delay. Reimbursement of costs actually incurred in the minimum amount of 1000 CZK may be required.
4.2. In case of any doubts or ambiguities regarding the correctness of the procedure for the collection, processing or storage of personal data, the client has the right to request an explanation both from us and possibly from other entities that participate in the processing in some way. If a personal data handling policy is actually found to be in breach, the client may request that the defective condition be rectified immediately.
4.3. In addition to the purpose, manner and scope described in this Policy, we will not further process or pass on your personal data to other parties unless required by our public law obligation.
4.4. If the consent to the processing of personal data is refused, it will not be possible to implement mutual legal relations in full.

5. Cookies


5.1. A cookie is a text string of information that serves the Operator and the submitters of commercial messages displayed on the server game-balance.com to recognize the Client´s computer when it communicates with the server game-balance.com and to use some of the features of this server.
5.2. You can manage cookies in your internet browser settings. For more information about these features, see your browser´s instructions or help. For example, in Internet Explorer, you can go to Tools / Internet Options / Security and Privacy tabs and adjust the browser to suit your needs. If you use different computers in different places, you will need to make this setting on each individual computer.
5.3. The cookie contains, for example, the name of the domain from which the cookie originates, the „lifetime„ and the value of the cookie, which is usually a randomly generated unique number.
5.4. You can always delete any cookies that have been installed in your browser´s cookie folder.

6. Contact informations


6.1. You can always find the latest version on the game-balance.com website. and at the company´s registered office at: Jindřicha Plachty 596/8, Smíchov, 150 00 Praha.
6.2. If you have any questions, please contact us at +420 607 730 350 (jen autorizacni SMS) or via the email address info@game-balance.com or in writing at the address of our registered office.

This policy was last updated on 6 February 2019